Customer Service

Frequently Asked Questions

1. Why do I get an error message when I try to open the PDF image file for a case?

   Accessing the PDF image file requires that you have a current version of Adobe Acrobat Reader^TM on your computer. Download Adobe Acrobat Reader and try accessing the PDF file again. It may be helpful to open Acrobat Reader before you click on the PDF file.

2. When I open the PDF image file for a case nothing happens. Where is the file?

   If you already have opened a case image file from CourtBriefs^TM then opening a second case image will not create a second window. Instead CourtBriefs^TM opens the second case image file in the same window, replacing the first image. Simply cycle through your open applications and select the window with the .PDF image file.

3. How can I access other law suits not selected for the CourtBriefs^TM service?

   Document retrieval, court filing, process serving, skip tracing and pre-employment criminal background and reference checking can all be ordered on-line from the web from Information Source.

4. Does CourtBriefs^TM include access to summaries of verdicts, judgments, and appellate opinions?

   While the scope of CourtBriefs^TM is currently limited to new law suits, it will be expanding in the future. Try AccessPlus for summaries of Illinois verdicts, judgments, appellate opinions, and much more including the only on-line source for Cook County Circuit Court dockets.

Please contact us with any questions, comments or suggestions:

courtbriefs@lbpc.com , or

Call 312.644.7207, Option 2.